Delivery timeframes

Our delivery partners operate Monday to Friday during normal business hours. Weekend and after hours deliveries are not available.

Deliveries may have limited days available to certain areas.

Generally, if an order is received by 10am and the items are in stock, then the items will be dispatched the same day and delivery will occur within 2 business days. We reserve the right to wait for all items on an order to be ready available before dispatching the order.

You will receive tracking information via email once the item has been manifested for delivery.

For deliveries outside of our standard area, we may still be able to offer a delivery service. Please contact the showroom for further information.

Click & Collect timeframes

Click and Collect is only available during store opening hours. You will be advised by email/phone when your order is ready for pickup, and if certain items are unavailable.

Our delivery policy

RSPCA PetVille uses a variety of courier services to deliver items in a timely manner across the inner and outer metropolitan area of Adelaide.

We do not use Australia Post or their affiliates and therefore we do not deliver to Post Office boxes. A physical address is required for delivery.

Please note that we are currently unable to deliver to all parts of the greater Adelaide area and some country areas of South Australia. We are also currently unable to deliver to Australian States or Territories outside of South Australia.

Shipping and handling charges are based on both weight and dimensions, and are automatically calculated based on your location and the information in our database.

Our returns policy

RSPCA PetVille abides by the Australia Consumer Law 2010 (ACL) when dealing with returns and refunds.

We are happy to offer returns on any items delivered to you if:

  • The item was incorrectly described
  • The incorrect item is delivered to you, or
  • The item is damaged in transit.

Unfortunately, you are not entitled to a refund if you simply change your mind.

INCORRECTLY DESCRIBED OR INCORRECTLY PICKED ITEMS: Please call us on (08) 8266 6582 within 7 days of receiving the item so we can arrange the correct product to be delivered to you, and the unopened item returned to us. Keep in mind that we are unable to accept returns on mis-delivered or mis-described items if they have been opened or used in any way.

DAMAGED GOODS: If your goods are damaged in transit, please call us on (08) 8266 6582 immediately. We will then issue you with a return authorisation number and information regarding collection of the damaged item and re-delivery of products.

Goods damaged in transit, incorrectly described or incorrectly picked must be returned to RSPCA PetVille within 7 days. Any claim for goods outside of this timeframe will be unfortunately be denied. Goods damaged in transit, incorrectly described or incorrectly picked will be redelivered, and the damaged or otherwise incorrect items collected, at the expense of RSPCA PetVille, unless there is more than a 7-day delay in returning the items to us, in which case an invoice for the goods and delivery will be created and be payable within 14 days.

How to label items you are returning

Any goods returned to RSPCA PetVille must be labelled with a return authorisation number (we will give you this when you call to request return of the goods) and the address for RSPCA PetVille. All other delivery addresses on the goods are required to be removed or labelled over.

The delivery address should read:

RSPCA PetVille Returns
Return authorisation number: XXXXXX
345 North East Rd,
Hillcrest, SA 5086

If you have any questions or concerns regarding our delivery and returns policy, please email petville@rspcasa.org.au.